return & exchange policy

We want you to love your Paperramma products and
are committed to a 100% satisfaction guarantee.

RETURN ANY ITEM*
FOR ANY REASON.

If you’re not happy, please let us know. We’ll handle your issue on a case-by-case basis to make it right.

To expedite your request, please include the following when you contact us:

  1. your order number
  2. a brief description of the problem
  3. a photo illustrating the issue
  4. your preference for a replacement or a refund

* excludes personalized and customized products

A FEW SPECIAL CASES

PERSONALIZED & CUSTOMIZED PRODUCTS

  • Got a lemon? We’ll help you make lemonade. If there is a mistake on your order, which was not approved by you, we are happy to work with you to find a solution 🙂 Due to the custom nature of our designs, we are not able to accept returns or exchanges for customized products. But we’d do everything we can to make it right!
  • Reports of shipping or order damage must be made within 72 hours of receipt in order to qualify for a replacement. We ask that you please email us photos of the damaged item so that we can file the correct claim or investigate further on our end.
  • If you happen to purchase the wrong type of print (EX: you wanted a “canvas” but purchased an “Art Print”) we are happy to work with you to reach a resolution and offer a credit towards the preferred print type. We are unable to refund the entire amount or accept exchanges for customized products.

DIGITAL ITEMS

  • We are unable to offer returns on digital items, since the digital item was already delivered in a digital format. But, if there is something wrong with the digital item, we’d be happy to look into it and make it right for you!

Have a return or exchange? Need help?

contact us >